1. Introduction
kissy988 ("we", "our platform" or "kissy988.onl") is fully committed to protecting the privacy of its members. This Privacy Policy is drafted to clearly and transparently explain how we handle the personal information you provide to us when registering, using your account or interacting with the kissy988 platform.
By registering or continuing to use kissy988 services, you agree to the collection and use of information as stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact customer service for further action.
2. Data Collected
kissy988 collects your personal information solely for legitimate and necessary purposes. Categories of information we may collect include:
Personal Identification Information:
- Full name as stated on your identity card (MyKad) or passport
- Identity card number or passport number for identity verification purposes
- Date of birth to confirm you are 21 years of age or older
- Current residential address
- Active email address
- Mobile phone number
Financial Information:
- E-wallet account information such as Touch 'n Go eWallet or ShopeePay
- Bank account information for deposit and withdrawal processes via DuitNow or FPX
- Crypto wallet address for transactions using USDT, BTC or ETH
- Records of deposit and withdrawal transactions
Platform Usage Information:
- Betting history and game activity records
- IP address and information about the device used
- Login data including date, time and general geographic location
- Game preferences and account settings
3. Data Usage
Personal information collected by kissy988 is used for the following purposes only:
- Verifying member identity and confirming that you meet the minimum age requirement of 21 years before the account is activated
- Processing deposits and withdrawals securely through supported payment methods
- Detecting and preventing fraud, money laundering and suspicious activity in your account
- Complying with legal obligations including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
- Sending service notifications, policy updates and information related to your account
- Improving service quality and user experience on the kissy988 platform
- Providing effective customer support when you contact us
- Analysing usage patterns in aggregate for platform improvement purposes
4. Data Sharing
kissy988 does not sell, rent or transfer your personal information to third parties for their own commercial purposes. However, there are limited situations where data sharing may occur:
Trusted Service Providers:
We may share your information with third-party service providers who assist us in platform operations, including payment processors that handle Touch 'n Go, DuitNow, FPX, ShopeePay and crypto transactions. All these providers are bound by strict confidentiality agreements and may only use your data for the mandated service purposes.
Legal Requirements:
kissy988 may be required to disclose your personal information to the relevant authorities in the event of a court order, legal requirement or valid law enforcement investigation. In such situations, we will disclose only the minimum information required.
Security Protection:
In cases involving serious security threats, confirmed fraud or the protection of kissy988 rights and property, limited data disclosure may be required to the relevant parties.
5. Data Storage
Your personal information is stored on secure servers protected with comprehensive physical and technical security measures. kissy988 retains your data for the period necessary to fulfil the original purpose of collection, or for as long as required by applicable law.
For inactive accounts, kissy988 will notify you before taking any action related to your data. After an account is closed at your request, we will retain financial transaction records for the period set by our international licensing compliance requirements.
- Financial transaction records are retained for the period set by international licensing requirements
- Access and security logs are retained for audit and fraud detection purposes
- Active account information is retained for the duration of your membership at kissy988
- After an account is closed, personal data will be deleted or anonymised in accordance with internal policy
6. Member Rights
As a kissy988 member, you hold the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time
- Right of Correction: You may request that we correct any inaccurate or incomplete information in your records
- Right of Deletion: In certain situations, you may request deletion of your personal data, subject to our legal retention obligations
- Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances
- Right to Object: You have the right to object to the processing of your data for certain purposes including direct marketing
- Right to Data Portability: You may request your data in a machine-readable format to be transferred to another platform
To exercise any of the rights above, please contact kissy988 customer service via live chat or email at [email protected]. We will process your request within a reasonable time.
7. Information Security
kissy988 implements various appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, alteration or unauthorised disclosure. These measures include:
- 256-bit SSL encryption for all data transmission between your browser and our servers
- Intrusion detection systems and continuous security monitoring 24 hours a day
- Role-based access controls that limit staff to only the data needed for their tasks
- Internal security audits conducted on a regular basis
- Structured incident response procedures in the event of a data breach
- Mandatory security training for all staff who handle member data
Should kissy988 detect any data breach affecting your information, we will notify you within the prescribed timeframe and take immediate steps to reduce any adverse impact.
8. Use of Cookies
kissy988 uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device when you visit our website. Cookies allow us to:
- Maintain your login session so you do not need to log in again each time you navigate between pages
- Remember your preferences and settings such as display language and game choices
- Analyse website usage patterns in aggregate for platform improvements
- Detect and prevent fraudulent activity through session behaviour analysis
You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the kissy988 platform and your experience when using our services. Third-party cookies related to payment processing are necessary to complete transactions securely.
9. Changes to the Privacy Policy
kissy988 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or business operations. Any material changes will be communicated to you via:
- Notifications displayed on the kissy988.onl website in a prominent location
- A notification email to the address registered to your account
- An in-platform notice when you next log in after the changes take effect
The "Effective" date at the top of this Privacy Policy indicates when the latest version came into effect. Continued use of the kissy988 platform after changes are published means you accept the updated policy. If you do not agree with the changes made, you have the right to close your account by contacting our customer service.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by kissy988, please contact our customer service team who are ready to assist.
Our team is on duty 24 hours a day, 7 days a week in Malay and English and is ready to help you:
- Live Chat — available directly on the kissy988 platform at all times
- Support email — [email protected] (replies within a reasonable time)
When contacting us regarding privacy matters, please include your account number and a clear description of your query or request so we can process it more efficiently.